Refund & Cancellation Policy

NicheParcel is owned and operated by SunSolar Power Systems, an Indian sole proprietorship and the seller for NicheParcel purchases. This policy distinguishes our business refund choices from mandatory consumer rights. Digital purchases are not automatically legally non-refundable.

Current website status: checkout and offers are previews; they do not take payment, create paid orders or deliver purchases automatically. This policy applies to actual purchases when live payment and delivery are enabled.

1. Final-sale policy and the delivery commitment

We do not offer a voluntary refund simply because you change your mind, no longer need the product, prefer another design or decide not to use it after a successful purchase. This business rule applies before or after digital delivery, subject to all mandatory cancellation, withdrawal and other consumer rights. Review the description, licence and compatibility before confirming payment. You can leave an unpaid checkout without charge.

For live purchases, we commit to supply the purchased digital files or working access within 24 hours after successful payment. A failed or pending debit is not a confirmed successful payment. We use the payment provider's successful payment record to establish the payment time; we do not restart the 24-hour period merely because a support request arrives later.

If we do not deliver within that 24-hour period, you may request a refund for the affected product. You do not have to buy again or accept an indefinite extension. If the 24-hour deadline was missed, later delivery does not by itself remove your eligibility to request a refund under this commitment. Contact us with the payment details so we can verify the delay and arrange the remedy.

The final-sale rule does not exclude legally required remedies for defective, incorrect, misdescribed or undelivered products, duplicate or unauthorised charges, or other legally protected circumstances. Downloading a file does not by itself remove those rights.

2. When we will investigate and help

We may request an error screenshot or application version. You need not disclose passwords or allow unnecessary remote access. Troubleshooting does not create an unlimited waiting period or remove a mandatory refund remedy.

3. Compatibility and choosing the product

Check the stated contents, formats, licence and compatibility before buying. Preferring another design, no longer needing a product or using software outside disclosed requirements does not ordinarily qualify for a change-of-mind refund after supply.

Contact us if compatibility was misrepresented, a material requirement was undisclosed or the product fails an express promise. General disclaimers do not cancel express promises. See our Digital Delivery Policy.

4. Failed payments and pending bank debits

A failed or pending payment may leave a temporary bank debit or authorisation without a successful captured payment. We check Razorpay status before deciding whether a merchant refund is required. A bank/payment-provider reversal differs from our refund against a captured payment.

Send the transaction reference, amount, date and purchase email. We investigate duplicate captures or captured payments without supply and provide an appropriate correction or refund. Check payment status before paying again because a confirmation page failed. Contact your bank/provider promptly about pending debits or suspected unauthorised transactions.

5. Cancelling an order or optional offer

Leaving a preview or unpaid checkout attracts no cancellation charge. After successful payment, an ordinary change-of-mind cancellation is not offered under our business policy. Mandatory cancellation and withdrawal rights, and the 24-hour delivery commitment, take priority. Contact us promptly if a mandatory cancellation right applies so we can stop further supply where appropriate.

Add-ons and separate offers are assessed by the affected product and payment. Declining another offer does not cancel an earlier purchase. If we cancel because we cannot supply a paid product, we refund the affected amount. Where cancellation is required by law or accepted, we do not impose a cancellation penalty. Any applicable rule against one-sided cancellation charges remains binding.

6. How to request assistance or a refund

Email [email protected] with the subject “NicheParcel order help” or “NicheParcel refund request”. You may also call +91 9866602001. Include:

• Your name and the email used for the purchase.
• The order reference and Razorpay payment reference, if available.
• The product, payment date and amount.
• A short explanation of the problem and the remedy you are requesting.
• Relevant error details or a redacted screenshot, if useful.

Never send PINs, CVVs, passwords or one-time passwords. Missing a reference alone does not invalidate a genuine request; provide what you have. We may verify purchaser identity before disclosing order information or changing access.

Please report a problem as soon as reasonably possible, preferably within 14 days of purchase, so we can investigate while the details are available. This is a request for prompt reporting, not an absolute deadline that extinguishes mandatory rights or prevents later valid claims.

7. Review, decision and exceptional circumstances

We review payment, delivery/access, product descriptions and your information, then explain the decision and remedy. You may request reconsideration with additional information.

If you believe exceptional circumstances create a legal or delivery-related entitlement, explain them and we will assess the facts fairly. We do not promise a general satisfaction guarantee or a discretionary change-of-mind refund. Downloading alone is not grounds to refuse a mandatory remedy or a valid claim under our 24-hour delivery commitment.

8. How approved refunds are paid

Approved refunds for Razorpay purchases are normally initiated against the original payment and returned to the original payment source, subject to payment-provider rules. SunSolar Power Systems may appear on the refund record.

Valid refund requests remain subject to any timing required by applicable law and the obligation to process accepted refunds within a reasonable period. A fixed merchant refund-decision or initiation deadline has not yet been adopted because this website is not accepting live purchases. That timeline must be finalised and disclosed before paid checkout is activated.

For an approved refund, we will tell you when it is initiated and provide the available reference. Merchant review, approval, refund initiation and bank credit are separate events. The statutory complaint-handling periods in section 10 do not permit an unjustified delay in a refund already owed.

Razorpay's current Normal Refunds guidance gives a typical estimate of 7–10 working days after initiation, with timing varying by payment method and bank. This is the provider's estimate, not a guaranteed credit date or permission to delay a mandatory remedy. If an expected credit does not appear, contact us with the refund reference so we can help trace it.

We do not force store credit where money back is owed or pay the same refund twice. Tell us about any reversal, chargeback or separate refund in progress so records can be reconciled.

9. Files and licences after a refund

After a full refund reverses a purchase, the associated licence and entitlement end as legally permitted. Stop using that product and remove copies except records needed for a legal claim or obligations preserved by law. Independently obtained valid licences remain unaffected. We explain partial refunds or replacements individually.

10. Consumer rights and complaints

Mandatory remedies for defects, deficiencies, misdescription, non-delivery and statutory cancellation or withdrawal remain available. A business refund policy cannot replace these protections.

Where EU/EEA or UK consumer withdrawal rules apply, covered distance contracts for digital content not supplied on a physical medium normally have a 14-day withdrawal period from the contract date. Missing required information can extend the period under applicable law. Early digital supply affects that right only where the legally required conditions are satisfied, including your prior express consent to immediate supply, your acknowledgement of the resulting loss of the change-of-mind withdrawal right, the required confirmation on a durable medium, and commencement of supply. Acceptance of general terms or sending a download link alone must not be treated as proof that every required condition has been met.

The current preview does not collect that early-supply consent, conclude a paid digital-content contract or provide an online withdrawal function. Before offering live sales where these rules apply, we must implement the relevant consent, confirmation and cancellation processes, including an online withdrawal function where required by the applicable national law. Your mandatory quality, conformity and other remedies remain unaffected. Other countries may provide additional rights.

Consumer grievance officer: Abhinav Gorantala, Grievance Officer. Email [email protected]; telephone +91 9866602001. Postal address: SunSolar Power Systems, Suite 312, 3rd Floor, Kokapet Terminal Complex, Gandipet Main Road, Narsingi, Hyderabad, Telangana 500075, India.

We acknowledge consumer complaints within 48 hours and redress them within one month of receipt, as required by applicable Indian e-commerce rules. We provide a complaint reference for tracking. These periods concern grievance handling and are not a guarantee that a bank credit will arrive within the same period. You may also use the National Consumer Helpline or an appropriate consumer commission or other available legal route. Contacting us does not require you to waive that right.

See also our Terms & Conditions, Digital Delivery Policy, Privacy Policy and Contact Us page. We show the effective date above and apply the policy relevant to your purchase, subject to any protections required by law.