NicheParcel

Customer information

Digital Delivery Policy

What digital delivery means, what to expect after a real purchase, and how to get help with your files.

Effective 23 October 2026 ยท SunSolar Power Systems

On this page
  1. Current website status
  2. Digital products, with no physical shipping
  3. What happens after a successful purchase
  4. Email and access links
  5. Downloading and opening files
  6. Missing emails, failed downloads and incorrect files
  7. Access, permitted use and support

NicheParcel sells downloadable digital products, including templates, spreadsheets, guides, prompts and other digital resources. NicheParcel is a digital products brand owned and operated by SunSolar Power Systems, an Indian sole proprietorship and the legal seller. This policy explains digital delivery and how to get help. Read it with our Terms & Conditions, Refund & Cancellation Policy and the description of the particular product you choose.

1. Current website status

The current checkout and optional offer pages are previews. Payments and automated delivery are not connected. Clicking a preview button does not place an order, charge you, reserve a product or create a download. The name and email preview fields are disabled. There is no customer account or purchase library on the current website.

The purchase process described below applies when live payments and fulfillment have been enabled. Until then, do not send payment to an unrelated account or assume that a preview total is a completed purchase. Contact us if you are uncertain about a payment referring to this website.

2. Digital products, with no physical shipping

Products described as downloads are supplied electronically. We do not post a printed guide, physical workbook, USB drive or other physical item. Product photographs and digital mockups illustrate the offering; the listed downloadable files are what you receive. There is no physical shipping or postal delivery charge for a digital-only order.

Check the exact product name, file list, version, license, software requirements, currency and final order total before paying. Optional packs and upgrades are separate products unless the checkout expressly includes them in your selection. A purchase does not automatically include every item advertised elsewhere on NicheParcel.

3. What happens after a successful purchase

For a live order, payment must be successfully confirmed before purchased files are released. Payments will be processed through Razorpay using SunSolar Power Systems' merchant account. SunSolar Power Systems may appear on the payment screen, receipt, statement or payment confirmation. That name identifies the legal seller of your NicheParcel purchase.

When live fulfillment is enabled, the checkout will explain the delivery method and delivery window before payment. A confirmation will identify the purchased items and the relevant order or payment reference. Keep these details so we can locate your order if you need assistance. A bank debit, an interrupted browser session or a payment marked pending does not by itself confirm that an order has completed.

Our live-order delivery commitment is within 24 hours after successful payment. The purchase email or access method offered by the live checkout will supply the purchased files or working access within that period. The clock follows the confirmed successful payment time, not a later support acknowledgement. A pending or failed bank debit is not a confirmed successful payment.

If we do not deliver within those 24 hours, you may request a refund for the affected product. We will not require you to buy again or accept an indefinite extension. See the Refund & Cancellation Policy for the request process and mandatory remedies. The current preview cannot take payment or start a delivery clock; the actual payment, email and private access systems must be enabled and tested before live orders are accepted.

Razorpay processes payments; a Razorpay payment receipt does not itself provide the product files. SunSolar Power Systems remains responsible for the order and digital delivery. If a payment succeeds but delivery does not, contact us rather than buying the same item again.

Where the live checkout offers email delivery, use an email address you can access and check it for typing errors before purchase. Order emails may include a download link or instructions for reaching the purchased access page. If downloads are offered immediately on an order-confirmation page, save the order reference and follow the instructions shown there.

No working purchase-email service, private download link service or order-confirmation access page is connected to the current preview. We do not currently promise both email and browser delivery, permanent online storage, lifetime access, a customer dashboard or automatic replacement of lost files.

Before live sales, any link expiration period, download limit, access period or account requirement will be stated on the product page or checkout. No universal expiration period or numeric download limit has been adopted. A short-lived security link, if introduced, is different from the duration of your product license. An expired link does not by itself cancel mandatory consumer rights; contact us to verify the order and ask for access assistance.

5. Downloading and opening files

Use a stable internet connection and a device with enough storage. If the product arrives as a ZIP archive, download it completely, extract it using your device's ZIP utility, and open the included Start Here or guide file before editing the templates. Keep an untouched backup and work from a copy.

The current Home Baker products use XLSX, PDF, DOCX and TXT files in the combinations listed on their product pages. Other products may use different formats; their own descriptions control. A PDF reader is needed for PDFs, a suitable document editor for editable DOCX files, and a spreadsheet application that can open, recalculate and save XLSX files for the workbooks. A filename extension alone does not establish compatibility with every app.

For the current Home Baker workbooks, independent recalculation was checked in LibreOffice Calc 26.2.6.3 on Windows. Microsoft Excel desktop and Google Sheets have not been tested. Microsoft Word and Google Docs editing of the DOCX files have not been tested. A desktop or laptop is recommended. These workbooks do not require macros, paid add-ins or external workbook links. Read the product-specific limitations before purchase.

6. Missing emails, failed downloads and incorrect files

If an expected confirmation does not arrive, check spam, junk and other filtered folders, search for NicheParcel and SunSolar Power Systems, and confirm which email address you used. If you suspect a typo, contact us; we may need reasonable information to verify the purchaser before changing the destination. We will not ask for your card's full number, CVV, OTP, UPI PIN or banking password.

For an incomplete or corrupted download, check that the file finished downloading, extract the archive and try opening a fresh copy in the stated software. Tell us if the download link fails, the wrong package arrives, a file is missing, the archive will not extract or a supplied file cannot be used as described. Do not repeatedly attempt payment to fix an access problem.

Email [email protected] with your product name, order or Razorpay payment reference if available, purchase date, checkout email, device and software version, and a short description or screenshot of the error. Redact unrelated financial or personal information. We may offer a corrected file, renewed access, practical troubleshooting or another appropriate remedy. If we cannot supply what was purchased or a legal refund right applies, the Refund & Cancellation Policy explains the next steps. Troubleshooting does not remove mandatory rights.

7. Access, permitted use and support

Downloading files does not grant resale, redistribution or exclusive ownership. Use the product under the license shown before purchase and supplied with it. Keep private purchase links private. See the Terms & Conditions for personal use, business use, third-party assets and AI-related limitations.

Support and delivery questions: [email protected], +91 98666 02001. Legal seller: SunSolar Power Systems, Suite 312, 3rd Floor, Kokapet Terminal Complex, Gandipet Main Road, Narsingi, Hyderabad, Telangana 500075, India. Additional contact and grievance details are on Contact Us. Support hours and a routine response target have not been set; statutory complaint handling requirements remain applicable.