NicheParcelHave a question about a NicheParcel product, an order, a download or your personal information? Contact us using the details below. Give us a clear description of the issue so we can direct it to the right person.
Customer support
Email: [email protected]
Phone: +91 98666 02001
Email is useful for order references, file errors, refund requests and keeping a written record of your request. You can email a request at any time. Telephone availability may vary; email provides a written record. Formal complaint handling is explained below. Please include any existing complaint reference in follow-up messages.
The current website's checkout and optional offers are previews. They do not accept payment, collect contact details, create orders or deliver purchased files. If you believe you have been charged for a NicheParcel purchase, contact us with the payment reference so we can investigate the actual transaction.
About NicheParcel and the legal seller
NicheParcel is a digital products brand owned and operated by SunSolar Power Systems, an existing Indian sole proprietorship. SunSolar Power Systems is the legal seller and merchant of record. NicheParcel offers downloadable digital resources such as templates, spreadsheets, guides and prompts; each product page describes what is included and its permitted uses.
Business and correspondence address:
SunSolar Power Systems
Suite 312, 3rd Floor, Kokapet Terminal Complex
Gandipet Main Road, Narsingi
Hyderabad, Telangana 500075
India
GSTIN: 36ANGPG2596L1ZL
For live NicheParcel purchases, payments will be processed through Razorpay using SunSolar Power Systems' merchant account, subject to Razorpay's approval. The checkout, invoice or payment confirmation may therefore show SunSolar Power Systems. The customer-facing NicheParcel brand and that merchant name refer to the same seller relationship. We do not disguise the merchant identity shown by Razorpay.
What to include in your message
- General or product questions: product name, intended use and the question you want answered. Check the product's software and license information before purchasing.
- Order, download or delivery assistance: order or payment reference if available, purchase date, checkout email and product name. Tell us whether you received a confirmation or download link.
- Technical problems: filename, device, operating system, application and version, the steps taken and the exact error. A screenshot can help; remove unrelated customer or financial details.
- Refunds, cancellations or duplicate payments: identify each relevant order or payment, the reason for your request and whether files were delivered or accessed. See our Refund & Cancellation Policy.
- Privacy requests: describe the information or request involved and your relationship with us. Read our Privacy Policy for available rights and verification procedures.
Do not email full card numbers, CVVs, passwords, OTPs, UPI PINs, unredacted identity documents or your customers' recipe/order records. We will request only information reasonably needed for the issue. If payment fraud or an unauthorized debit is suspected, also notify your bank or payment provider promptly; contacting us does not replace their reporting process.
Complaints and grievance escalation
Send a complaint to [email protected] with “NicheParcel grievance” in the subject, a description, the relevant reference and the outcome you seek. You may also call the support number above or write to the business address.
Grievance officer: Abhinav Gorantala, Grievance Officer. The contact email, telephone and postal address above are also the grievance contact details.
Consumer complaints will be acknowledged within 48 hours and redressed within one month, as required by the applicable Indian e-commerce rules. These statutory complaint periods are distinct from banking refund-credit times and ordinary support estimates. If additional information or third-party action is needed, we will explain the position. Privacy complaints are also handled under the law applicable when the request is made. Your rights to approach an appropriate consumer authority, court, regulator, bank or payment provider remain available.
Contact method and related information
This page uses working email and telephone links. It does not contain a form that submits or stores your message. Clicking an email link opens your email application; your message is sent only when you send it there.
See Digital Delivery Policy for file access, Terms & Conditions for purchases and licensing, and Privacy Policy for information about handling contact messages.